1. Customer Account
How can I reach the Customer Service of Balensi Paris Online Shop?
You can contact our Customer Service by email at: firstname.lastname@example.org
How to create an account?
To register on Balensi Paris Online Shop, you just have to enter your email address and a few other informations required.
How can I modify my account?
Cliquez sur « mon compte » et saisissez votre identifiant et mot de passe. Une fois que vous êtes connecté, vous pouvez visualiser et modifier vos informations personnelles.
How can I get connected if I have forgotten my password
You just have to click on « mot de passe oublié », and input the email address you used to register. Your password will instantly be sent by email. Please check your unwanted email or spam file if you don’t receive it.
How to unsubscribe to the newsletter?
You can unsubscribe to the newsletter, simply by clicking on the unsubscription link on the bottom of the newsletter you have received.
What are your personal data used for?
The data you input for ordering are only used for our commercial relationship. These data will never be shared or sold. According to the « Informatique et Liberté » law, you a have an access and a modification right on your personal data. Concerning your credit card data, they are only used for the secured payment with your partner. We don’t keep any of your credit card data.
Can I save my basket for a next visit?
You can save your item with the function «add to my favorites». You will be able to find back your selected items.
How to order on Balensi Paris Online Shop?
To order on Balensi Paris Online Shop, you just have to browse the website to see our offer. Choose the items you want by clicking on “add to my wardrobe”. You can check its content by clicking on the hanger, and then you can go on by clicking the “order” button.
How can I choose the right size?
Size systems are very different. To help you to find your size, Balensi Paris provides a size guide.
How to protect my clothes?
We recommend dry cleaning of our stretch lace products to protect colors and shape.
How long does it take to receive ordered items?
All ordered items are shipped within a maximum of 14 days. You are kept informed by email on preparation and shipment.
How can I know about my order processing?
We send you a confirmation email of at the latest 24 hours after of your order validation. In this e-mail you will find the summary of your command as well as a link allowing you to reach your account and to follow your order processing. Your order will go through the following statuses: "validated", "Being prepared" and finally "Sent". You will also receive another email indicating that your parcel has been delivered to the carrier, in which a follow-up number will allow you to follow the delivery processing.
How can I cancel or modify my order ?
You can cancel or modify your order within the order following its validation. The modifications will be taken into account on the day if notified within deadlines.
What are the accepted means of payment?
We accept credit cards and Paypal. Payments are totally secured via Merc@net system.
What are the delivery modes and rates?
We propose various modes of delivery: fast or express (for France), and Fedex or UPS (for the other countries). Delivery charges are detailed in your order summary.
What are the shipment and delivery deadlines?
Shipment deadlines vary according to the clothes you have chosen. Dresses, skirts, tops, embroidered pants require time for manufacturing, as embroidery is hand made. Delivery deadlines depend on the delivery mode you have chosen. The deadline is 24h for an express delivery in France (by Chronopost). For a delivery to a foreign country, the deadline varies from 2 to 5 days, depending on the country.
Can I get a delivery abroad?
Delivery is available to any country, subject to the carrier availability. Delivery deadlines varies according to destinations.
What to do in case of no delivery?
If you don’t receive your parcel before scheduled deadline and if you don’t receive any delivery advice, please check your parcel status on the website of the delivery company linked to the delivery mode you have chosen. You can also contact our customer service by email: email@example.com
What to do if my product is damaged or if I don’t receive the ordered product?
Please contact our customer service before sending back any product to receive information on the appropriate procedure, at: firstname.lastname@example.org
5. Return and refund
If the ordered product doesn’t suit me, how can I send it back and what is the deadline ?
You have 14 days after reception to send back your product in its original condition and packing (including label). Return delivery charges are at your expense. No refund can be done without the original label.
What are the means of payment for refunding ?
We refund with the mean you used to pay your product (paid back on your credit card, withdrawal, paypal account).
6. Technical problems
I don’t receive my order confirmation or delivery email ?
These emails can be stored in your unwanted email or spam files of your email software as our email address doesn’t belong to your contact list. We advise you to authorize our domain http://www.balensi.com/ on the spam control tool or your email software.
What to do if I can’t proceed my payment ?
If you can’t proceed your payment, please verify your credit card number and your expiration date. Check with your bank that it doesn’t prevent the payment. For safety purposes, our customer service has no access to your credit card information but is available for help.
Are there sales or promotions?
As our products are crafted in limited edition, we don’t have a large stock. But we propose, on specific periods, exceptional sales on special collections.